ace365 Privacy Policy

1. Introduction and Scope

ace365 ("we", "us", "platform") places the utmost importance on the privacy of its users. This privacy policy describes our practices for processing, storing, and protecting personal information collected through the ace365.cam website and related services.

This policy applies to all registered and unregistered users of ace365 who visit our website or use our services. By using our services, you are considered to have agreed to the terms of this privacy policy.

Please read this privacy policy carefully before using our services. If you have any questions, contact our support team.

2. Information We Collect

ace365 collects various types of information to provide its services. The categories of this information are detailed below:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address and postal code

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account numbers (only the portion required for payment)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Usage and Technical Information

• IP address, browser type, and operating system
• Time and duration of website visits
• Pages visited and click patterns
• Cookie and session data

2.4 Communication Information

• Messages exchanged with our support team via live chat and email
• Feedback, complaints, and suggestions

3. Purpose of Data Collection

ace365 collects and uses your information only for specific and legitimate purposes. Those purposes are listed below:

3.1 Account Management and Service Delivery

Your information is used to complete the registration process, manage your account, and deliver our gaming services without interruption.

3.2 Identity Verification and Fraud Prevention

Information is processed to ensure account security, verify age (only persons aged 21 and above may use this service), and prevent unauthorized transactions or fraud.

3.3 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals and to maintain audit records of transactions.

3.4 Customer Support

Information is used to resolve your complaints and queries via 24/7 live chat or email.

3.5 Service Improvement

Information is analyzed to improve the quality of our website and services and to make the user experience smoother and more enjoyable.

3.6 Responsible Gaming

Information is used to monitor user behavior, identify risks of excessive gambling, and operate responsible gaming programs.

4. Data Disclosure and Third Parties

ace365 does not sell, rent, or transfer your personal information to any third party. However, information may be shared with specific third parties in the limited circumstances below:

• Payment Providers: Minimum necessary information is shared to process bKash, Nagad, Rocket, and bank transfer transactions.
• Technology Service Providers: Those who manage the technical infrastructure of our platform, under strict confidentiality agreements.
• Legal Obligations: In response to applicable laws in Bangladesh, court orders, or requests from regulatory authorities.
• Fraud Prevention Agencies: To assist with investigations related to suspicious financial activity.

When sharing information with third parties, ace365 ensures that the relevant party has adopted appropriate data protection measures.

5. Data Security Measures

ace365 follows industry-standard technology and practices to protect your information. Our security measures include:

• SSL Encryption: All data transmitted between our servers and your browser is secured with 256-bit SSL encryption.
• Firewall and Security Monitoring: Round-the-clock system monitoring and advanced firewalls to prevent unauthorized access.
• Access Controls: Only authorized personnel may access user information, and only as required for their specific role.
• Regular Security Audits: Regular security tests are conducted to identify and address vulnerabilities in our systems.
• Data Backups: Regular backups are maintained for fast recovery in the event of data loss or damage.

However, since transmitting information over the internet is not completely secure, ace365 does not bear liability for any security breach that is outside our control.

6. Cookie Policy

ace365 uses cookies to improve website functionality and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure the core functionality of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymous usage data for service improvement.

6.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

7. Data Retention Period

ace365 retains your information for as long as necessary or as required by legal obligations. As a general guideline:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of five years after an account is closed.
• Information related to fraud or legal disputes is retained until the dispute is resolved.
• Marketing-related information is retained until you withdraw your consent.

Once the designated period has passed, ace365 securely deletes or anonymizes your information.

8. Your Rights

As a user of ace365, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information ace365 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances (complete deletion may not be possible where legal obligations apply).
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time (this will not affect prior processing).

To exercise these rights, contact our support team. We will process your request within 30 business days.

9. Privacy of Minors

ace365 strictly provides services only to persons aged 21 and above. We do not knowingly collect information from any minor. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child has opened an account on ace365, they are requested to contact us immediately.

10. International Data Transfers

ace365 services are primarily operated for users in Bangladesh. However, due to technical infrastructure requirements, information may sometimes be stored on servers located in other countries.

For such transfers, ace365 ensures that the relevant country or organization maintains appropriate data protection standards and that agreements consistent with this privacy policy are in place.

11. Policy Changes

ace365 reserves the right to change this privacy policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a prominent notice on the main page of the website
• Sending a notification email to registered users
• Updating the "Last Updated" date on this page

The revised policy will take effect from the date it is published. Continued use of the service after changes are made will be considered acceptance of the new policy.

12. Contact

If you have any questions, concerns, or data protection requests regarding this privacy policy, please contact us: