ace365 Terms and Conditions

1.1 General Introduction

ace365 is one of the trusted online casino and betting platforms in Bangladesh. These terms and conditions apply to the use of the ace365 website and all its services. By registering at ace365 or using its services, you are voluntarily agreeing to these terms. If you do not agree with these terms, please do not use the site.

1.2 Key Definitions

• "ace365" — The company operating the ace365 website and its designated representatives.
• "User" or "You" — Any person who has registered at ace365 or is using its services.
• "Account" — A user's personal registered account at ace365.
• "Service" — All online gaming, betting and related services provided by ace365.
• "Bonus" — Any promotional benefit or additional funds given to a user by ace365.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.

2.1 Age Requirement

To register at ace365 and use its services, you must be 21 years of age or older. Use of any ace365 service by anyone under 21 is strictly prohibited. ace365 reserves the right to verify age at any time, and failure to pass verification may result in the account being suspended or closed.

2.2 Account Registration

Each user may open only one account. Opening multiple accounts is strictly prohibited and may result in account closure and forfeiture of all funds. At the time of registration, you must:

• Provide accurate and complete personal information.
• Use a valid email address.
• Choose a strong and unique password.
• Notify ace365 promptly if your information changes.

2.3 Account Security

The security of your account is your own responsibility. Never share your login details with any third party. If any unauthorised access to your account is detected, notify the ace365 support team immediately. ace365 will not be liable for losses arising from unauthorised third-party access.

3.1 Deposit Terms

The following conditions apply when depositing funds at ace365:

• The minimum deposit amount is ৳200 (for all payment methods).
• Accepted payment methods at ace365: bKash, Nagad, Rocket and bank transfer.
• Only use a payment method registered in your own name.
• Deposits from third-party accounts are prohibited and may result in account closure without return of funds.
• ace365 may request additional identity verification if needed.

3.2 Withdrawal Terms

The following rules apply when withdrawing funds from ace365:

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Withdrawal requests must be made using the same method used to deposit.
• Identity verification must be completed before the first withdrawal.
• ace365 reserves the right to hold withdrawals in cases of fraud or suspicious activity.

4.1 Welcome Bonus

ace365 offers new members a 200% bonus on their first deposit up to a maximum of ৳15,000. For example, depositing ৳1,000 gives a ৳2,000 bonus and a total balance of ৳3,000. If ৳16,000 or more is deposited, the maximum bonus of ৳15,000 applies and the total balance will be ৳31,000. A 10x wagering requirement must be met to withdraw the welcome bonus.

4.2 General Bonus Policy

• Each bonus has its own validity period and wagering requirements.
• Multiple bonuses cannot be active at the same time unless ace365 specifically approves it.
• If the wagering requirement is not met within the specified time after receiving a bonus, the bonus will be cancelled.
• In cases of bonus abuse, ace365 reserves the right to cancel the bonus and suspend the account.
• ace365 reserves the right to modify, suspend or cancel any bonus offer at any time.
• The welcome bonus can only be claimed once per household or per device.

4.3 VIP Program Terms

The ace365 VIP program has 5 tiers — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.3% weekly cashback.
• Gold: up to 0.5% weekly cashback.
• Platinum: up to 0.6% weekly cashback.
• Diamond: up to 0.8% weekly cashback.

VIP benefits are provided according to criteria set by ace365. ace365 reserves the right to change the terms of VIP benefits at any time.

5.1 Prohibited Activities

The following activities are strictly prohibited at ace365:

• Operating an account through fraudulent or deceptive means.
• Creating multiple accounts or operating another person's account.
• Attempting to process illegally obtained funds through ace365.
• Using software, bots or automated methods to gain an unfair advantage.
• Deliberately abusing the ace365 bonus system.
• Harassing other users or staff of ace365.
• Attempting unauthorised access to ace365 systems or networks.

5.2 Responsible Gaming Policy

ace365 treats responsible gambling as a top priority. Gambling should be for entertainment purposes only. ace365 provides users with various tools for their protection, such as setting deposit limits, taking voluntary breaks and self-exclusion. If gambling is causing financial or mental difficulties, contact the ace365 support team promptly.

For more details, visit our Responsible Gaming page.

6.1 Intellectual Property Rights

All content published on the ace365 website — such as logos, designs, text, graphics, software and data — is owned by ace365 or licensed to ace365. Copying, distributing or using any of this content for commercial purposes without written permission from ace365 is prohibited.

6.2 Protection of Personal Information

ace365 treats the privacy of your personal information as a top priority. Information you provide is used only for delivering services, verifying identity and fulfilling legal obligations. ace365 uses SSL encryption technology to keep your information secure. For more details, read our Privacy Policy.

7.1 Account Closure Policy

You may close your account at any time by contacting the ace365 support team. Before closing an account, all outstanding wagering requirements must be met and all legitimate funds must be withdrawn. ace365 also reserves the right to suspend or close an account for the following reasons:

• Violation of these terms.
• Detection of fraud or suspicious activity.
• Information provided by the user is found to be false or incomplete.
• By order of a court or competent authority.

7.2 Complaints and Dispute Resolution Process

If you have a complaint against ace365, first contact the ace365 customer support team via 24/7 live chat or email. ace365 will review all complaints within a reasonable time. ace365's decision will be considered final and binding unless otherwise specified by applicable law.

8.1 Limitation of Liability

ace365 strives to keep its services reliable and uninterrupted. However, ace365 will not be liable for any financial loss caused by technical issues, maintenance or reasons beyond ace365's control. ace365 is not liable in any way for the natural wins and losses of gambling.

8.2 Policy on Changes to Terms

ace365 reserves the right to partially or fully change these terms and conditions at any time without prior notice. Updated terms take effect as soon as they are published on the website. Continued use of ace365 after any changes means you have accepted the new terms. It is therefore recommended that you check this page regularly.

8.3 Applicable Law

These terms and conditions are governed by relevant laws as determined by ace365. If any dispute arises regarding these terms, contact the ace365 support team via 24/7 live chat or by email at [email protected].